If you have a problem, concern, or complaint about any part of our service, please contact our Internal Complaints Scheme so that we can try to fix the problem.
You may contact the Internal Complaints Scheme by phoning Darryn Emerre on 06 8679811 or email firstname.lastname@example.org or by writing to:
Emerre & Hathaway Insurance Limited,
PO Box 1386, Gisborne. 4040
If we cannot agree on how to fix the issue, or if you decide not to use the Internal Complaints Scheme, you can contact: Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme for our industry. This independent body is approved by the Ministry of Consumer Affairs.