We put a high level of importance on our ability to provide an excellent claims service. We are aware that this is an area where we are most often measured by our clients and we see claims as our main point of difference from dealing directly with an insurance company.
"When you buy a pair of shoes you have something tangible to take home, when you buy an insurance policy you get a document and it isn’t until you have a claim that you get the benefits of it."
Emerre and Hathaway have two staff dedicated to claims, run by manager Tina Barnby, who has over 30 years in the industry. She will walk you through the claims process from filling out the claim forms to the final claim settlement. This includes claims disputes.
“We are advocates for our clients and if we believe the insurance company involved has not settled fairly within the policy conditions then we will negotiate this on behalf of the client. Something that does not necessarily happen when you insure direct with Insurance companies as they are acting for themselves and not necessarily for the client.”