Complete the relevant form above and email it through to: Jen@ehinsurance.co.nz
We’ll let you know we've received your claim, lodge your claim with the insurer and stay on it until it’s settled – allowing you to get back to business, pronto.
Our Dedicated Claims Team
At Emerre & Hathaway, our specialised claims team is dedicated to simplifying, managing, and advocating for you throughout the claims process. We understand that making a claim can sometimes be challenging, which is why our experienced team is here to provide expert guidance and unwavering support every step of the way.
Leading our claims team is Chantelle Brown, our Claims Team Manager, who brings extensive industry experience and a strategic, solution-focused approach to claims handling. With a brown belt in karate, Chantelle has the discipline and determination to tackle even the most complex claims, ensuring our clients achieve the best possible outcome.
She is supported by our skilled Claims Consultants—Jen, Esther, Christelle, and Jill—who are committed to delivering exceptional service, clear communication, and strong client advocacy.
From the moment a claim is lodged to its resolution, our team will keep you informed and ensure the process is as smooth as possible.
At Emerre & Hathaway, we don’t just manage claims — we champion our clients to secure fair and speedy results.
Our Simple Claims Process
We understand that suffering a loss and having to lodge a claim is stressful, and we want to make the claims process as painless for you as possible.
- We will discuss the circumstances of your loss with you and if necessary have you complete a claim form.
- We will advise you on what you need to do or to provide, in order for your insurers to consider your claim.
- We will lodge the claim with your insurers on your behalf.
- If your insurers require anything else in order to accept your claim, we will let you know, and we will follow up with the insurers if necessary, and keep you informed as your claim progresses to settlement.
- If you have any queries or you are unhappy with the handling of your claim, we are always happy to discuss with you and try to resolve any problems.
Our aim is for your claim to be settled fairly and reasonably, and if we don’t believe that this has happened, we will negotiate with your insurer to secure the best outcome for you.